Terms & Conditions
All prices on the website are in GBP (British Pounds) and payment will be made in this currency.
Methods Of Payment
We accept the following methods of payments:
1) Credit/Debit Cards
We accept all major credit/debit cards (Visa, Visa Debit, MasterCard, American Express, ApplePay, GooglePay and PayPal).
2) Bank Transfer
Please ask at your bank for details as some charges may be incurred. If you wish to pay by this method please contact us for our account details.
3) Personal Cheques
This method of payment is available to UK customers only. Please make cheques payable to TRACKS LIMITED. Cheques take 5 working days to clear. Unfortunately personal cheques from overseas customers cannot be accepted.
We can accept UK GBP cash if sent by a method that requires a signature on delivery. If sending cash you do so at your own risk.
5) Instalment Plan
We can offer an interest free payment plan on certain high priced pieces. Please enquire for full details before purchasing. In the event of cancellation of a payment plan or reserved order we reserve the right to charge a fee of 10% cost of the order.
Postage, Packing And Handling
The cost of postage, packing and handling is additional and charged at cost price. We will contact you separately to discuss this.
If you change your mind about your order and you want to cancel then please contact us via phone, email or mail. If payment has not been taken the order will be cancelled immediately. If your order has already been paid for and despatched you can still cancel for a period of 7 days for UK customers and 28 days for overseas customers. Any items that are to be returned must be in the same condition as when sold. We reserve the right to charge a restocking fee.
Delivery And Returns Policy
All items are sent out on receipt of full payment using the appropriate delivery method. (Royal Mail, Fed Ex, UPS etc.) Please notify us either by email, phone or letter within 48 hours of receipt of the goods if there is any problem. We will discuss the problem with you and if goods are damaged we will either ask you to retain them so that the post office/courier can inspect them or return them to us. If asked to return them to us, please do so within 14 days. It is imperative they are returned with the original packaging and sent back by the same method that they were despatched to you (i.e. Recorded Signed For / Special Delivery etc.). Please retain your proof of posting. We will refund this postage cost to you. Please note: Our overseas customers should NOT return any damaged goods to us, but wait for our instructions.
Please do not return the whole order if only one item is incorrect/damaged. Any damaged items will be replaced as soon as possible. If we cannot replace or re-order the goods, a refund or credit note will be offered.
Lost parcels – UK customers
If your goods don’t arrive within 7 days please contact us.
Lost parcels – Overseas customers
If your goods don’t arrive within 28 days please contact us.
Credit/Debit Card Transactions
According to mandatory rules and processing specifications we are required to inform our customers that:
- When initiating a debit/credit card transaction customers give permission for their card details to be stored securely by SagePay in order for Tracks Ltd. to process further payments relating to their transaction (i.e. repeat charges for shipping, refunds etc.)
- These card details are stored in an encrypted secure online server through SagePay. Tracks Ltd. do not have access to full customer card details.
- Tracks Ltd. will obtain confirmation from the customer before further payments are charged to customer accounts. No additional payments will be charged to customer credit/debit cards unless Tracks Ltd. have received prior consent.
We can offer an interest free payment plan on certain high priced items. Please enquire before purchasing for full details. The price of the order will be firm and remain the same for the agreed payment period. Upon receiving the final instalment payment we will send the order out to you by the agreed shipping method.
If you wish to cancel the order at any point during the payment period we agree to refund you the balance paid minus a restocking/administration fee of:
- 10% within 0-3 months of the order/invoice date
- 15% within 3-6 months of the order/invoice date
- 20% within 6+ months of the order/invoice date
Please contact us as soon as possible if you are unable to make your agreed monthly instalments. A minimum payment of £50+ a month is required on orders under £500.
If you have any queries or concerns please do not hesitate to contact us.